What to do?

 Our intention is to provide quality products, and do what we can to maintain a high standard.  The only way we know if a product does not meet this standard is if YOU TELL US.  As we say on our invoices, "If your're HAPPY with our service...Please tell a friend.  If your're NOT, please tell US

If you have a product that does not meet the advertised uses and results of the product, or if the item is faulty, here's what you should do.

·         report the details of the fault or return the goods as soon as possible

·         state what remedy you would like

·         provide proof of purchase when returning the goods

·         be sure that you did not cause the fault

·         stop using the faulty item

·         make sure you care for the goods while in possession.

Refund/replacement is only required if the product

·         has a basic, serious fault that was not known at the time of purchase

·         does not do the job that you were led to believe it would do

·         does not match the sample you were shown, or

·         does not fit the description.

Conditions apply to replacement or refunds - the product/item must have been used in accordance with all instructions.   We have the right to refuse any return unless faulty.